All customers availing services from Rio Moving are bound to the terms of services as mentioned.

Rio Moving is a P2P Moving and Delivery Company that provides background checked and verified movers to customers looking for moving services at an affordable price. Listed below are the terms of service for using Rio Moving’s P2P platform.

Terms Of Service:

1)    All prices/quotes/charges/additional hours mentioned/discussed are exclusive of State Taxes. State Taxes are applicable by law and need to be paid for by the customer to the mover directly during all payments on the overall quote/payout along with prices/quotes/charges/additional hours if any, if required by the crew.

2)    The movers/crews perform multiple moves on a daily basis and at times there might be a delay for them to reach your location. In cases like these we could cancel your move and offer a complete refund for the reservation fee or if you would like to go ahead, we can ensure the completion of your move at a postponed or rescheduled time/day with the backup crews.

3)    If the customer decides to cancel the move at the last minute upon arrival of crew, a fine of $125 would be charged to the card on file in regards to compensation for Truck, Mile, Gas and Time.

4)    If the crew has arrived at the location as per the provided ETA and if the customer is delayed to reach the destination a wait time not exceeding 15 - 20 minutes is acceptable after which the hourly clock would start for the customer which would be added to the final bill.

5)    Please do not expect a discount if there is delay as we offer an exclusive pricing and the movers/crews cannot go lower on the costs.

6)    The crew will only assist with assembling furniture that they have taken apart themselves. They will not assist with assembling new furniture or furniture items that has not been disassembled by them.

7)    The movers/crews take complete responsibility for any damages that occur to your property by them during the move which is limited to the List of Items Being Moved mentioned in your reservation request and only those that have been packed/wrapped/boxed and loaded by the crew. The crew is not responsible for damages/disputes for items packed/wrapped/boxed and/or loaded by customers.

8)    The movers/crews are entitled to decline moving items that are not mentioned in the List of Items Being Moved. Any ambiguity in the size, weight, or number of items/boxes/bins etc. will be considered null and void/invalid for any disputes and/or damage claims.

9)    Disputes and damage claims, if any need to be compensated by the movers/crews assisting you and Rio Moving will only intervene on behalf of you to speed up the process with the movers/crews.

10) All movers/crews are covered under the Released Value Protection plan. In case a customer requires a Full Value Protection plan then the minimum available cover for the same would be $50,000 / 2000 lbs. for which 1% ­ 3% i.e., $500 ­ $1500 (non­refundable) would be needed to be paid separately to avail the same. Scratches, tears, dents, cracks, nicks, chips etc to items being moved are not covered under the Released Value Protection. Only furniture that has been completely damaged and is unusable is what would be covered under the Released Value Protection. TV’s and other electronics need to be boxed and secured by customer itself and damages for the same are not covered.

11) The Released Value Protection plan does not cover any damages by the movers to structural property like walls, paint, flooring, ceiling, roof, landscape, lawn, pavement, garage doors, building structure, lamp posts, mailbox, lawn ornaments etc. and is only limited to the list of items being moved mentioned in your reservation request. The same needs to be covered under the Home Owners or Renters insurance policy.

12) Full Value Protection also needs to be availed at the time of reservation or the customer would be accommodated under the Released Value Protection plan by default. All claims and disputes are strictly limited to the List of Items Being Moved mentioned in your reservation request and only to those items that have been packed/wrapped/boxed and loaded by the movers/crews. Claims for damages/disputes for items packed/wrapped/boxed and/or loaded by customers cannot be entertained.

13) Rio Moving does not directly compensate for any damage and a resolution needs to be worked out directly with the movers/moving company involved.

14) IF TRUCK IS RENTED BY THE CUSTOMER: Customer needs to get Safemove Plus insurance if the truck is rented from U­Haul or any All Coverage/Premium insurance if the truck is rented from any other company/individual if our crew has to drive the customer’s truck. Rio Moving and/or the movers/crews are not responsible for any damages during transit as it falls under the truck insurance. All damage claims during transit have to be taken up by the customer directly with the truck rental company and will not be intervened for by Rio Moving and/or the movers/crews.

15) For All deals the crew come equipped only with one dolly and basic tools­ anything else needed will have to be provided by the customer at the customer’s expense including shrink wrap, blankets, bubble wrap, boxes etc.

16) Any assistance required by Rio Moving needs to be communicated via email and the concern needs to be sent to sales@riomoving.com.

17) Any damage claims or disputes needs to be informed to Rio Moving within 24hrs of the move being completed. Any damage claims later than 24hrs will not be entertained.

18) The reservation fee paid to Rio Moving for using the platform is refundable only if reservation is cancelled 48 hours prior by customer or if Movers/crews/Moving company have failed to show up for the job where the customer ended up making other arrangements. The fee is non­refundable if movers/crews/moving company was delayed or had to reschedule due to uncertain events.

19) IN CASE OF RESCHEDULE: The reservation fee paid to Rio Moving for using the platform will be forfeited in case the customer reschedules an approved move and cancels later irrespective of the number of days to go before the rescheduled move date.

20) Customer needs to be present on the day of the move and issues, damages etc. need to be highlighted to Rio Moving via email on the same day that the job was performed.

21) The payment mode (CashApp, Zelle or Cash) needs to be mutually worked out with the mover when contact details are provided to avoid any last- minute hindrances.

22) Rio Moving will only intervene on behalf of customer if the reservation was scheduled using the platform.

23) The movers/crews are entitled to decline moving heavy items (above 160 pounds) if the item is not mentioned on the list of items and highlighted to Rio Moving at the time of reservation and relevant additional charges are paid for beforehand. It will also not be covered under the Released Value Protection Plan.

24) In the case of moving antiques, heavy furniture and valuables such as piano, grandfather clock, gun safe etc. a separate cost for the same needs to be worked out with the assigned mover as per their damage cover and insurance policies.

25) In the case where the customer needs to make payment via card due to mode of payment not available with mover, Rio Moving will accept payment on behalf of the mover only if customer has acknowledged the payment request document terms/Work completion record. 10% will be added on the overall pending amount as Tax & Processing fee if payment needs to be made to Rio Moving.